Terms and Conditions for Apple Repair South Africa

Effective Date: 01/01/2024

Welcome to Apple Repair South Africa. By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Scope of Service

Apple Repair South Africa provides repair services for cellphones, laptops, tablets, and other electronic devices. Services include, but are not limited to, hardware repairs, software troubleshooting, diagnostics, and parts replacement.
Repair services are provided to customers as-is, and we reserve the right to refuse service for devices with extensive damage, unauthorized modifications, or unavailability of parts.

2. Diagnostics and Estimates

A diagnostic evaluation will be performed to determine the issue(s) with your device. Once complete, an estimated repair cost will be provided.
If additional issues are identified during the repair, we will contact you with an updated estimate for approval before proceeding.
Diagnostic fees (if charged) are non-refundable and are charged regardless of whether the repair is completed or declined by the customer.

3. Customer Data and Privacy

Customers are responsible for backing up all data before submitting devices for repair. Apple Repair South Africa is not liable for any data loss that may occur during the repair process.
We respect your privacy and handle all customer data in compliance with applicable privacy laws. Customer information will not be shared with third parties unless legally required.

4. Authorization to Repair

By submitting a device for repair, you authorizeApple Repair South Africa and its technicians to access, test, and repair the device as necessary.
Customers acknowledge that repairs may void warranties provided by the original manufacturer, and Apple Repair South Africa is not responsible for any warranty voided due to repair actions.

5. Parts and Replacement

Replacement parts may be new, refurbished, or aftermarket, depending on availability and customer preference.
Special-order or hard-to-find parts may extend the repair timeframe. Customers will be notified in advance of any such delays.

6. Repair Warranty

Apple Repair South Africa offers a limited warranty on parts and labor for completed repairs, valid for 30 days from the date the device is returned.
Warranty covers only the specific repair performed and does not cover unrelated issues, damage caused by subsequent misuse, or any modification by third parties.

7. Exclusions from Warranty

Warranty is void if the device is damaged by external factors (e.g., water exposure, physical damage), tampered with, or repaired by another provider after service.
Software issues, including viruses and malware, are not covered under the warranty.

8. Payment Terms

Payment is required upon completion of the repair, before the device is returned to the customer.
Payment methods accepted include cash, credit/debit card, and electronic bank transfer. All payments are final, and no refunds will be provided once the device is collected by the customer.

9. Device Abandonment

Devices not collected within 30 days of repair completion are subject to a daily storage fee.
After 60 days uncollected devices will be considered abandoned.Apple Repair South Africa reserves the right to dispose of or recycle abandoned devices in accordance with local regulations.

10. Limitations of Liability

Apple Repair South Africa is not liable for data loss, incidental, or consequential damages resulting from the repair, unless caused by gross negligence or intentional misconduct.
In cases of accidental damage during the repair process,Apple Repair South Africa will repair the affected part at no extra charge. However, our liability is limited to the repair cost paid by the customer.

11. Mail-In Repair Services

Customers utilizing mail-in services must ensure devices are securely packaged. Apple Repair South Africa is not responsible for devices lost or damaged in transit.
Return shipping is provided by a tracked courier service. Shipping fees are the customer’s responsibility unless otherwise stated.

12. Insurance and Shipping

Apple Repair South Africa highly recommends customers insure their devices during shipment to and from our facility. We are not responsible for devices lost, delayed, or damaged during transit.

13. Quality Assurance and Testing

Before returning a repaired device, Apple Repair South Africa conducts thorough testing to ensure proper functionality. However, customers should verify the device upon receipt.
Any issues related to the repair must be reported within 7 days of receiving the device. Claims made after this period may not be covered by warranty.

14. Additional Repairs and Upgrades

Additional repairs or upgrades may require customer authorization. Any additional work not included in the original estimate will only be carried out with customer approval.
Upgrades, such as memory or storage replacements, may void certain manufacturer warranties.Apple Repair South Africa is not responsible for any warranty voided due to such upgrades.

15. Repair Timeframes

While Apple Repair South Africa strives to complete repairs as quickly as possible, repair times are estimated and may vary depending on the availability of parts and the complexity of the repair.
Customers will be informed of any significant delays and given the option to cancel the repair if desired.

16. Dispute Resolution

Any disputes arising from these terms and conditions or our services will be resolved through arbitration/mediation according to the laws of South Africa.
By agreeing to these terms, you waive your right to participate in any class-action lawsuit against Apple Repair South Africa.

17. Modifications to Terms and Conditions

Apple Repair South Africa reserves the right to modify these terms and conditions at any time. Updates will be posted on our website, and continued use of our services implies acceptance of the revised terms.

18. Acceptance of Terms

By submitting your device to Apple Repair South Africa, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.