Frequently Asked Questions
Please Read To Understand!!!!!!!
Is Apple Repair South Africa Affliated to Apple inc?
Apple Repair South Africa is and independent repair company ( based in the Free State, Bloemfontein, South Africa) and is not affiliated to Apple inc. headquartered in Cupertino, California.
Are you Apple certified/ authorised?
We are not Apple cerified or authorised. We run our own show in our own way and we do not pretend or claim to have any ties with Apple Inc. We are an independent repair company.
Do you honor Apple warranties?
As an independent repair company, we do not honor Apple warranties.
Are you registered with Apple Inc?
We are not registered with Apple Inc and we are not subscribed to their Independent Repair Programme. Over the years, we have developed our own understanding of how Apple devices work and have developed our own SOPs that we use to repair Apple devices. And we have our own form of certification that we provide to our students who have succsessfully finished and passed our repair training.
Do you offer Applecare+ services?
We do not offer Applecre+ services.
Does Apple Repair South Africa have repair centers across South Africa?
Apple Repair South Africa has only one repair center situated at Checkmed Building, 142B Nelson Mandela, Westdene, Bloemfontein, 9300 and does not currently have any other repair centers across South Africa. Repairs from other cities, towns and locations are only mailed to us by customers via our Mail-in Repair Programme.
iStore said my device can never be fixed, can you still fix?
Yes if iStore said they can not repair your device, Apple Repair South Africa will still repair the device for you.
They say my iPhone's motherboard is dead, can you fix it?
We specialize in motherboard repairs, so whether is is your iPhone, iPad, MacBook, MacBook, or Mac Studio with a motherboard fault, we will fix it for you.
I can't afford to wait for 3 to 7 days for my device to be repaired, is there any expedited service available?
We offer expedited repair services to clients that are not willing to wait for the normal 3 to 7 days repair turnaround period. A R600 non refundable fee is charged for us to move your device to the front of the repair queueu. Expedited repair services take between a day or 2 to be completed
I'm staying far from where your repair lab is located, what can I do?
We always advise our clients who stay far to look for reliable repair companies arround their area, however if they cannot find a reliable repair company in their area, they can send the device to us via our Mail-in Repair Programme.
Do I need to backup my data before sending the device to you for repair?
Yes, alot can go wrong during repairs and in most cases devices will need to be recalibrated once new parts have been installed, this may require restoring the device to its default factory settings which results in data loss. Always remember to do a backup (better safe than sorry). The device can be replaced if damaged but your data can not be replaced if lost, so be safe. Always do a backup as a good practice.
What is storage upgrade and how does it work?
In simple terms storage upgrade means expanding the storage on your device by replacing the storage chip (called Nand).By replacing this chip with the one that has a higher capacity, we increase the storage capacity on your device.
Is storage upgrade simmilar to buying Icloud storage?
Storage upgrade is different from buying iCloud storage in a sense that you pay for iCloud storage every month (it's a subscription) while with storage upgrade you only do it once and you can enjoy using your device with heiger capacity.
Is there risk in upadating storage on my device?
If done by a personel who is not properly trained, the precedure might be risky. However seasoned and experienced technicians may perform nand swaps with ease.
Which Apple devices can you do storage upgrade on?
We do storage upgrade on iPhones,iPads and MacBooks. Click here to view our storage upgrade prices
What iPhone screens are available and how do they differ?
iPhone screens can be divided int 5 groups.
- Original OEM screen....................... These are original Apple displays.
- Original OEM Refurbished............................ These are original Apple desplays which have undergone refurbishing. The outer glasss might have been replaced by a third pary glass however the display is still the original one.
- Soft Oled.........................................................These are OEM screens that are very close to the original in archtecture, functionality and brightness. Some companies sell these as originals. As the name suggests, these have very low defective rate and are reliable.
- Hard Oled....................................................... Hard Oled screens are not as reliable as soft Oled, however they are better than TFT and Incell.
- Incell............................................................... Incell screens are assembles by third party companies and have OCA layers inside and are have the LCD archtecture. Although there are reliable malnufactures of original incell screens in China, the market in South Africa is flooded with cheap and poor quality incell screens. The well known signsture of these cheap copy incell screens is that they drain battery faster, have a very poor resolution amd are thicker campared to other screens
- TFT............................................................... TFT screens are similar to incell, however original incell screens in their genuine form are far better than TFT.
Can a device be damaged during repair?
Yes it is possible for a dvice to be accidentally damaged by a technician during repair, let's be real, mistakes are made by anyone and if any technician claims they have never damaged a device in their repair career, they are obviously lying to you.
What happens if a devices get damaged during repair?
When we accidentally damage a device during repair, we quickly alert the client and discuss the way forward. We have experienced technicians so these cases are rare at Apple Repair South Africa.
When should I replace my battery?
iPhones will start being slow once the battery life reaches 80% and below. For lighter iPhone users, batteries can be replaced after 2 years, for heavy users, the battery may need to be replaced after a year or so.
What Apple devices do you repair?
We repair iPhones, iPads, Apple Watches, MacBooks, and iMacs.
Are the batteries you use Genuine Apple batteries
Yes we use genuine Apple batteries.